Supporting your clients earlier than later will help save you time and be more successful. Imagine being in your clients shoes and not getting an update about your renovation project, you’d get frustrated and upset. So let’s all take the time to review the best business practices to supporting and managing your clients.
• Reassure your clients that you are still around.
• Reassure them that most contracts won't simply fall over and why
• Communication is KEY!!!
• Documentation is important
o Track days closed, with reasoning
o Track reduced work capacity
o Track trades staffing and performance
• Review your contract with your client, specifically, run through the clauses in your contracts with customers should they try and terminate
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