How would you respond?
Dealing with Customer Service Crises.
As a builder, chances are you've had to deal with difficult customer service scenarios, whether caused by product-supply issues, environmental damage or the skilled trades shortage. The way your service and care staff respond to these challenges has an affect on the new home buyers experience.
Join our panel in this interactive discussion as we discuss the good, better, and best responses to a variety of service issues. We will look at effective responses to ensure the best home buying experience for your customers while maintaining a positive brand image.
Moderator: Kent Fortune, Fortune Care Professionals
- Alex Reid, Construction Manager, OPUS Homes
- Marc Sammons, Senior Director, Customer Care, Tridel
- Joelle Goodwin, VP Project Development, My Design Studio
May 7th, 2019
Taylor Room, 2nd Floor
222 Rowntree Dairy Road
Breakfast: 8:00 a.m.
Program: 8:30 - 10:00 a.m.
FREE FOR BILD MEMBERS
WHO SHOULD ATTEND:
• Customer Service Staff
• Site Supervisors
• Decor Professionals
• Pre and Post PDI Specialists
• PR Agencies