Customer Service Team Leader

Residential home builder and commercial developer located in Etobicoke requires a full-time Customer Service Team Lead to join our expanding group.

Responsibilities include: completing all pre-delivery inspections, processing all warranty related claims including Tarion submissions, issuing work orders to trades and ensuring repair completion, communicating in a professional manner with homeowners and trades, coordinating repair appointments with homeowners and trades, liaising with construction personnel and consultants, and managing all service work requests for various commercial properties including responding to tenants in a professional manner, issuing work orders to trades and ensuring repair completion.

Qualifications: a minimum 5 years’ experience in a similar role, knowledge of Tarion warranty coverage, Construction Performance Guidelines, Bulletin 19 Reporting and Technical Audits. Applicant must have excellent organizational, planning, and time management skills, strong customer service experience, and excellent verbal and written communication.

Interested candidates should send their resume along with a cover letter to careerlink@bildgta.ca.

In addition to greeting guests and preparing sales documentation at our Bowmanville Sales Centre, your professionalism, integrity, and thorough knowledge of Kaitlin’s products, will enable you to answer purchaser questions while providing support and assistance to the Sales Team. You possess 2+ years of administrative experience and solid Microsoft Office.

Responsibilities

-Welcoming visitors; answering telephones and email inquiries; 
-Preparing purchase documentation; 
-Reviewing files for accuracy and processing; 
-Maintaining and updating weekly sales/marketing reports; 
-Ensuring sales centre, models and decorated areas are kept neat & clean; reporting any concerns; 
-Maintaining filing system and office supplies; 
-Promoting special programs/offers/promotions; 
-Supporting management and sales representatives with administrative and sales related tasks; 

-As a representative, you will project professional appearance and demeanor at all times.

Will be required to work on weekends and evenings and go to different sites to show model/inventory homes.

Cover letter/resume to Kaitlin Corporation hr@kaitlincorp.com

Sales and Marketing Manager needed for a Low and Mid Rise Builder/Developer in Midtown Toronto. You will manage the marketing of multiple low-rise and mid-rise developments, from brand development and product design through to final closing. Experience as a manager and also full cycle sales and marketing is a must. Please send resumes to Tania@bestrecruiting.ca

Multiple Pre-construction Low-rise as well as Mid/High-rise Condo Sales Reps needed for projects in the West end markets. Areas of work may include (but not limited to) Oakville, Brantford, Hamilton, Ancaster and Paris. Candidates must be licensed Realtors. Should be reliable, self-motivated, quick learners, good under pressure, approachable, enthusiastic, as well as analytical and well-polished. Must also possess basic to moderate computer skills. Applicants with previous experience in pre-construction sales is a bonus. Please send resume to info@spectrumsky.com. If your resume is chosen, we will arrange for a video call.

Kaitlin Corporation is seeking Sales Associates for Bowmanville, Ontario. With your excellent communication skills and proven track record, you understand the importance of exceptional customer service and enhancing overall customer experience. Having 3+ years of impeccable sales performance history, the successful candidate will be an integral part of our team.

Key Duties

• Work with team to achieve team goals in a highly collaborative environment while creating a stellar customer experience.
• Ensure that the sales centre is clean, organized and appropriately staffed.
• Periodic competitive market analysis, providing pricing and incentive recommendations.
• Help coordinate sales & marketing strategies, campaigns and events.
• Ensure that all paperwork is complete, accurate and promptly processed.
• Product knowledge of models, pricing, floorplans, selections and options.
•Handle customer’s issues/concerns with composure ensuring concerns are resolved with efficiency and professionalism

Will be required to work on weekends and evenings and attend sites to show homes.

Please send your cover letter/resume to hr@kaitlincorp.com

Warranty Manager ( High Rise Residential) and Customer Care Coordinator ( Low Rise) needed for a Long Standing Developer/Builder. We are looking for smart, ambitious and knowledgeable candidates for both positions. The Customer Care Coordinator will eventually take over a managerial role and the Warranty Manager must have construction and warranty knowledge. Location is North York. Please send resumes to Tania@bestrecruiting.ca

Reputable developer in the GTA specializing in high-end development, architectural excellence, heritage preservation, and community building is looking for a contract full-time Customer Care Advisor. The successful candidate will provide administrative support and project specific services for Pre-Delivery Inspections (PDI) and Closings within the Customer Care department. Responsibilities Include: Tracking, filing and updating all pertinent purchaser; information throughout the day and booking PDI appointments; Assist inspectors in processing PDI documents and additional closing tasks; Assist with upkeep and efficient daily workflow of the Customer Care Office; Act as the first point of office contact with clients; Answering phones and responding to inquiries by e-mail, phone, walk-ins etc. and the ability to escalate complex issues to management in a timely and professional manner; Expedite subcontractor deliverables including, scheduling of trades, progress reports, and documentation submissions. Qualifications: The ideal candidate must be well organized, professional and know how to take direction; Proficient in Word, Excel, Outlook etc.; should also be able to multi-task in a fast-paced, active construction environment; Additional responsibilities required upon request; Knowledge of Tarion (Formerly the Ontario New Home Warranty Program) is considered an asset; Experience preparing and issuing procurement documentation would be beneficial;; Strong work ethic; attention to detail; Exceptional communication skills both written and verbal and Experience as a Customer Care Administrator is preferred. MUST be available immediately. Those chosen for an interview will be contacted directly by the builder. Interested candidates, please send your Cover Letter and Resume to careerlink@bildgta.ca stating Reference # P2396.

Tarion Warranty Corporation is seeking Warranty Services Representatives for both Freehold and Common Elements. Tarion serves the public interest by, protecting consumers and their new home purchases. We investigate homeowner warranty claims; resolve warranty disputes between homeowners and builders; provide deposit and delayed closing protection for new home buyers; and prosecute illegal builders. We regulate new home builders and ensure they meet a province-wide standard of technical competence and financial capacity. The Warranty Service Representatives will work from their home office and travel to conduct inspections and meetings with external clients and make rulings and decisions on Freehold and Common Element issues on behalf of Tarion. Ontario Building Code BCIN qualification in Legal (General), Part 9 (home) and Part 3 (Large buildings) would be considered an asset. The following positions are available: Freehold: Warranty Services Representative, GTA WSR082819: Warranty Services Representative, Ottawa WSR010820: Warranty Services Representative, Windsor WSR021320. Common Elements: Warranty Services Representative, GTA WSRCE0120. The full job descriptions can be found on the careers page of the Tarion website: https://www.tarion.com/about/careers. If you are a person with a disability and have questions or would like help with your application, please email us. Please submit a covering letter and resume in one file with the applicable vacancy code for the opening to careers@tarion.com.